Last updated 2026-04-03
Returns & Refunds
1. Timeframe
For advisory retainers purchased directly from AegisLattice Advisory, clients may request cancellation within fourteen calendar days of contract execution provided no deliverable work has commenced. Once work has commenced, refunds are limited to unused portions calculated in good faith based on elapsed effort and committed subcontractor costs.
2. Scope
This policy applies to professional services fees stated in Korean won on proposals executed through our standard contracting path. Third-party pass-through expenses such as travel or licensing are non-refundable once incurred.
3. Contact
Refund requests must be emailed to studio@portaldevicecore.one with contract reference numbers. We acknowledge requests within three business days and provide a written decision within fourteen business days.
4. Exceptions
No refunds are available for completed deliverables accepted in writing, for regulatory filing packages already submitted on behalf of the client, or where statutory cooling-off rights do not apply to B2B custom services.
5. Eligibility
Eligibility depends on contract type. Consumers, where applicable, retain rights under the Act on the Consumer Protection in Electronic Commerce. Enterprise purchasers are subject to negotiated statements of work that may supersede portions of this policy when explicitly stated.
6. Process
Approved refunds are processed to the original payment method where feasible within thirty days. If original payment is unavailable, we coordinate an alternative documented transfer.
7. Good-faith adjustments
Where partial performance has occurred, we provide itemized statements showing hours expended and milestones achieved before calculating refundable balances.
8. Dispute escalation
If a refund request is denied, clients may escalate with additional documentation. We may propose mediation through Korean Mediation Center resources before litigation.
9. Chargebacks
Clients agree to contact us before initiating chargebacks so we can resolve issues promptly. Fraudulent chargebacks may result in termination of future engagements.
10. Recordkeeping
Refund decisions and supporting calculations are retained for seven years to support audit and tax obligations.
Related: General Terms · Privacy Policy
Contact: studio@portaldevicecore.one